📖 Terms & conditions

1. Payment terms

   • Full payment via paynow is required latest 2 weeks (14 days) before the scheduled cat sitting dates.

   • Cat sitting services will only proceed upon receipt of payment. Failure to make payment by the stated deadline will result in the booking being released, and you will need to arrange for another cat sitter.

   • Any additional fees or services incurred during the cat sitting period must be settled on the last day of cat sitting.

2. Cancellation or change policy

   • I believe cat sitting is built on mutual trust. I intentionally do not require a non-refundable deposit or charge cancellation or change fees, to allow flexibility when genuine changes in circumstances arise; for example, a bereavement resulting in cancellation of your travel plans. A change of mind is not considered a genuine change in circumstance.

   • Once a booking is confirmed, I have reserved that time for you and may have declined other enquiries for those dates. Changes impact my scheduling and have resulted in a great loss of income, especially where other booking requests were declined to accommodate your dates.

   • Cancellations or changes must be communicated as early as possible, out of respect for my time and scheduling commitments. 

   • Clients who cancel confirmed bookings or abuse this flexibility will not be accepted for future bookings.

3. Key collection & return

   • It is recommended to arrange access via a digital lock, lockbox, or secure on-site location for the keys.

   • If in-person key collection and/or return is required, a fee of $20 per trip will apply to cover time and transport.

4. Home cleanliness & safety

   • The home must be maintained in a clean, safe, and hygienic condition to allow proper care of your cat. Clear and safe access to essential areas (food preparation area, litter box, utilities, and entry/exit points) must be provided.

   • All windows, balconies, and accessible openings must be fully meshed or securely enclosed to ensure your cat’s safety.

   • I reserve the right to decline or discontinue services if the environment poses health or safety risks.

5. Vet visits

   • $25 per hour surcharge for time spent if a vet visit is required

   • Client to fully cover cost of pet transport, vet fees, and any other related cost

   • If both owner and emergency contact are unreachable, the sitter may seek veterinary care at:

     • The owner’s preferred vet, or

     • The nearest available vet

6. Cat behaviour disclosure

   • Please disclose any history of aggression

   • The sitter reserves the right to:

     • Modify care procedures for safety

     • Limit handling or interaction

     • Terminate services if the environment is unsafe

   • The owner is responsible for any injuries sustained by the sitter as a result of the cat, including medical expenses.